EUROBANK TEKFEN

	FAQ

	Available Services


		Avaliable Services

		Examine details about your demand and fixed-term accounts.

		View the most recent twelve months of activities in your demand and fixed-term accounts, download the information to your own computer, send it by e-mail, and make a printout from your own printer.

		Open demand and fixed-term accounts.

		View fixed-term account interest rates and perform interest calculations.

		View the status of all checks drawn on a specified account at our Bank.

		Request new books of checks through the internet branch.

		View the status of checks drawn on other banks and given to ours for collection.

		View notes in your account that are awaiting collection.

		Transfer funds among any of your accounts in any of our Bank's branches.

		Transfer money from any of your accounts in any of our branches to the account of another Eurobank Tekfen customer.

		Perform EFT (electronic funds transfers) to send money from your accounts to the account of someone in another bank.

		Enter information about the accounts you transfer funds to, assign shortcut names to them, change the account information, and remove the accounts from the list.

		View and update your credit card information.

		View your credit card account statement.

		View your credit card account activities during the current billing cycle.

		Make payment of whatever amount you wish to your Eurobank Tekfen credit card account.

		Make payments of whatever amounts you wish to the credit card accounts of any EurobankTekfen customer.

		Make payment of whatever amount you wish to the credit card account of another bank's customer.

		Give automatic payment instructions for your Eurobank Tekfen credit card.

		View the current standings of future payment instructions defined for accounts or your credit card and cancel the instructions if you wish.

		Apply for a "mail order", which allows you to use a selected credit card safely when shopping on internet sites in Turkey or abroad and also use or cancel the order on the first business day afterwards.

		Pay Türk Telekom, Turkcell, İski, and İgdaş utility bills and give instructions for their automatic payment.

		Give instructions for regular automatic payments such as rent, membership dues, installments, etc.

		Pay motor vehicle taxes and traffic fines.

		View all your automatic payment instructions and cancel whichever of them you wish.

		Give current and future-dated repo instructions for your accounts

		Give current and future-dated mutual fund share trading orders, view your existing orders, and cancel whichever of them you wish.

		View the Central Bank's and our own bank's exchange rates and buy and sell foreign currencies.
		TRANSACTION STATEMENTS You can view statements for all the transactions performed via the Eurobank Tekfen internet branch during the most recent twelve months and have them sent to your e-mail address. If you wish, you can obtained signed transaction statements by calling at the branch of our Bank that you work with. CORRECTING MISTAKEN TRANSACTIONS If you make a mistake in any transaction, you should get in touch with your branch the same day and have the error corrected.